Newcastle Hospitals has been rated ‘outstanding’ for the second time in a row by the independent health and social care regulator the Care Quality Commission (CQQ).
The Trust is just one of five in the country – and the largest NHS organisation – to receive the accolade twice.
The outcome came as the CQC published their report following an unannounced inspection of services in January – one of the busiest periods for the NHS – Chief Executive Dame Jackie Daniel paid tribute to the thousands of staff delivering Outstanding care across hospital and community settings.
“We are all incredibly proud to receive such positive recognition from the CQC. It really is an amazing achievement and down to each and every member of staff who work tirelessly, day in and day out, for our patients,” she said.
“Newcastle Hospitals is very much a team; staff care deeply about the work they do and it’s their compassion, commitment and their energy to change and innovate that makes our organisation so special.
“The most important thing for us is that our patients and wider community have confidence in their local health services and this fantastic rating endorses the all-round quality of care we provide and reaffirms our position as one of the UK’s top hospital trusts.
“We will maintain and build on these high standards so we can support our staff to deliver even better care and outcomes for patients.”
It was also the first time inspectors looked at management and leadership to determine whether the trust was ‘well-led’ and inspectors said:
Leaders had an inspiring shared purpose, which, encouraged compassionate, inclusive and supportive relationships among staff so that they felt respected, valued and supported. All staff we spoke with told us and demonstrated the trust core value of “Putting patients at the heart of everything we do.”
Trust Chairman and NIHR Senior Investigator Professor Sir John Burn added: “I’ve always been extremely proud to be associated with a Trust that has such an absolute focus on providing excellent care and making a difference to both patients and staff.
“This rating is richly deserved for all our staff as well as our Board, governors, wonderful volunteers and the partner organisations who work so closely with us to respond to some of the challenges facing the NHS and make the most of new opportunities.”
One of the Trusts five strategic objectives is to be a nationally and internationally respected leader in Research and Development and it has been the country’s best performing trust for volume of clinical research for the seventh year running.
An Outstanding Partnership
The NIHR Newcastle Biomedical Research Centre (BRC) is a partnership between the Newcastle upon Tyne Hospitals Trust and Newcastle University, and conducts translational research to transform scientific breakthroughs into life-saving treatments for patients. It focus on improving lives through world-class research in ageing and long-term conditions, a growing challenge for the NHS.
Professor Avan Sayer, Director of the NIHR Newcastle BRC said: “We’re incredibly proud that Newcastle Hospitals has just received a second outstanding CQC rating in a row. It is a fantastic and well deserved recognition of the dedication and hard work of staff across the organisation. As a Centre delivering world class experimental medicine we couldn’t have a better environment in which to operate and translate discoveries into patient care.”